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***** Return & Refund Policy ***********

We have a 30 days hassle free return policy from the purchase date. Return items must be postmarked within 30 days of your purchase date to be eligible for a refund. Before you return, please, email us a Return Request so we can give you our return address. Your item must be in the same brand new condition as it was sent, including the internet access code. A 20 % re-stocking fee will be applied to the book price. Shipping cost are not refundable.

Loss or Damage

We will be liable for any LOSSES or DAMAGES that may occur during delivery (provided that all information listed in the order form is correct, especially shipping address, recipient name and product name).

Please, be sure that the correspondence shipping address, name, contact phone number and order information of the product are accurate and clear. We will NOT accept the claim if your information provided was not correct.

Wrong Product

If you have a claim with respect to that a WRONG product was shipped, please, email us the claim immediatley (within three days after you have received it) so you can receive instructions, then the product can be returned (for replacement or a FULL REFUND). If you need a refund, we will credit your account from 2 to 6 days after we have received the item in brand new condition. In this case (Wrong Product) we will pay for the returning shipping cost; so you are fully covered !

If you have any questions, please feel free to contact us at our email

email: libreriafenix@yahoo.com


***** Shipping and Delivery of Your Orders *****

We may ship from two location,(depending on our stock): from Orlando,Florida or from San Juan,Puerto Rico

1) All order will be shipped using USPS (Priority Mail or Media Mail Delivery) .

2) All customers will be provided with a shipping notification by
email after we have shipped the item.

3) FREE Tracking Number will be provided for status
tracking. You will be notified by email immediately.

4) Delivery Days:

a) for domestic shipments ~ 4-6 business (working) days for
EXPEDITED and 5-14 business (working) days for STANDARD

b) for international shipments; depending on the country; it
may takes from 12 to 30 business days.


****************** About our Textbooks ******************

1) We have both BRAND NEW BOOKS and USED BOOKS. The
condition of each book is state at the detail page of the book
as new or used.

2) Our BOOKS are printed in English or Spanish as it is indicated
by the title of the book or individually on each book description

3) ALL Textbooks in english are US edition (NOT INTERNATIONAL
EDITION)

4) All OUR BOOKS are COPYRIGHTED editions published by their
respective editors and/or publishers. Absolutely NOT PIRATE
copies or PHOTOCOPIES.

5) IF the book's title is in spanish, then the book is in spanish and it
will be shown clearly in the product description.

If you have any question, please, feel free to contact us at libreriafenix@yahoo.com We will be more than happy to answer you and there will be a solution for you. Thank you !!

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WHOLESALE ORDERS

For WHOLESALE orders, please, email us the following information (our email libreriafenix@yahoo.com)


a) ISBN b) Title c) Author d) Quantity

We will email you back; in less than 48 hours; the QUOTE for the books we can supply you.

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For About Us, please, Click BELOW on "About"

For Contact Us, please, click BELOW on "Contact"
Last Updated: 4 Sep 2017 19:39:54 PDT home  |  about  |  terms  |  contact
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